Free shipping, worldwide
Shipping is free on every order, to every country we ship to. There's no minimum and no surprise charge at checkout.
Processing
We process orders on business days. You'll get a confirmation email the moment you order, and a second email with your tracking number as soon as your parcel leaves us.
Tracking
Every order ships tracked. Your tracking link shows the current delivery estimate for your own address, which is more accurate than any general figure we could publish here — it depends on where you are and how busy the carrier is that week.
Where we ship
Worldwide. If your country appears in the list at checkout, we ship there.
Customs and import charges
If your parcel crosses a border, your own government may charge import duty, VAT, or a carrier handling fee. Those are set by your country and collected by the carrier, not by us. They're the customer's responsibility, and we can't predict or refund them.
Getting your address right
Please check your address before you pay. If something's wrong, contact us straight away — if the order hasn't shipped, we can fix it. Once it's shipped we can't redirect it. A parcel returned to us because of an incorrect address can be reshipped once the reshipping cost is covered.
Lost or stuck parcels
If your tracking hasn't moved for 10 business days, contact us with your order number and we'll chase the carrier. If a parcel is genuinely lost, we'll replace it or refund you — your choice.
Returns
See our refund policy for the 30-day money-back guarantee and how returns work.